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Terms of service

Terms & Conditions

These Terms and Conditions, the Order Confirmation and the Invoice form the Contract for the purchase of Eloise Comporta Jewellery and/or Eloise Comporta Accessories sold on our Website (“Goods”) between Eloise Comporta Limited (“we”/”us”) and you, the customer. Please read them carefully. The Contract cannot be varied unless we agree to the change in writing or by email.

We may update these Terms and Conditions from time to time by publishing the revised terms on this Website. Please review them each time you place an Order. The terms in force at the time you place your Order will apply to that Order.

1. Placing your Order

You may place an Order on our Website by selecting the Goods you wish to buy at the prices shown. Your selected Goods will be added to your shopping bag, which you can review at any time by clicking the basket icon. To remove an item, click the cross icon next to it. When you are ready, proceed to checkout and follow the instructions to complete your purchase.

Once your Order is confirmed, you will receive an Order Confirmation by email. An Invoice will be sent with your delivery. If for any reason we cannot accept your Order, we will contact you by email or telephone.

We reserve the right not to accept your Order if, for example, we are unable to obtain payment authorisation, the selected Goods are out of stock, do not meet our quality control standards or have been withdrawn, or you do not meet the eligibility criteria below.

Purchases through our Website are limited to persons who can lawfully enter into contracts under English law. To place an Order, you will be asked to provide your full name, phone number, email address and any other information requested, together with your payment details. You confirm that your payment details are valid and correct, and that you are the person named in the billing information provided.

2. Prices and Payment

Prices are displayed by default in your local currency based on your location. You can switch to a different currency using the currency selector on the Website.

Prices shown in GBP for UK customers include UK VAT at 20%. Payment must be made in full, in the currency selected at checkout, using one of the payment methods displayed on our Website.

Where you pay in a currency other than GBP, prices shown in that currency are for guidance only. The final amount charged will depend on your payment provider’s exchange rate. The GBP price displayed at the time your Order is accepted will be honoured, except in the case of an obvious error. Product prices are set at the start of each season using current exchange rates and may change if exchange rates move before your Order is accepted, or if items are marked down during the selling period.

Your card will be charged when we issue the Order Confirmation, once your card issuer has authorised payment. If we do not receive authorisation, we will let you know. We will not ship your Goods until payment has been received in full.

3. International Orders (outside the UK)

Orders shipped to destinations outside the United Kingdom are sold exclusive of UK VAT, which will be removed from your order total at checkout. Your order may be subject to import duties, taxes (such as local VAT or GST) and customs clearance fees, charged once the parcel reaches your country. These charges are your responsibility as the recipient and are not included in the price of the Goods or the shipping cost. We have no control over these charges and cannot predict their amount, so we recommend contacting your local customs office before placing your Order. If you refuse to pay these charges, any return shipping costs and charges incurred may be deducted from your refund.

4. Accepted Payment Methods

We accept American Express, Mastercard, Visa and Apple Pay. Transactions are processed through secure online payment providers. Alternative payment methods, such as bank transfer, can be arranged on request.

5. Shipping and Delivery

We offer free shipping on all pieces. DHL is our courier of choice, and we use their express service where available for your delivery location.

Some of our pieces are made to order, and this is stated on the product page. Made-to-order pieces usually take around 3 weeks to produce. Once your piece is ready, we will email you your tracking details. Ready-made pieces are usually dispatched within 2–4 working days of your Order Confirmation.

Estimated delivery times from the date of shipping are:

  • UK: 2–4 working days
  • Europe: 2–7 working days
  • Rest of the world: 7–10 working days

All times are estimates only. We will make reasonable efforts to meet them, but they may vary depending on stock availability and courier schedules.

We will deliver your Goods to the shipping address you provide at checkout. Please make sure it is complete and correct, as we cannot be responsible for delays or non-delivery caused by an incorrect address. For security reasons, we may ask you to verify your identity or payment details before dispatching an order to an address different from your billing address.

To check the status of your Order, please email eloise@eloisecomporta.com or call +44 (0)7595 278407.

6. Returns, Cancellations and Refunds

Ready-made pieces
If you change your mind about a ready-made piece, you may cancel your Order and return it within 14 days of receiving it. Please email eloise@eloisecomporta.com to let us know before sending it back. Items must be returned unworn, in their original condition and packaging, with all tags and certificates included. Return shipping costs are your responsibility, and we recommend using a tracked and insured service, as we cannot accept liability for items lost in transit.

Once we have received and inspected your return, we will refund the price of the Goods to your original payment method within 14 days. Import duties, taxes and customs fees paid on international orders cannot be refunded by us.

Custom and made-to-order pieces
Pieces that are custom-made, personalised or made to your specifications cannot be cancelled, returned or refunded once production has begun, unless they are faulty.

Faulty or damaged items
If your piece arrives faulty or damaged, please contact us within 14 days of delivery with photos of the issue. We will offer a repair, replacement or refund, and cover the return shipping costs. This does not affect your statutory rights.

7. Website Security

To keep your shopping experience safe, our Website uses SSL/TLS encryption, so any data you send us is encrypted and protected. You will see a padlock in your browser’s address bar, and the web address will begin with “https”.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. If you live elsewhere in the UK or in another country, you may also have rights under the laws of your country of residence.

9. Contact Us

Eloise Comporta Limited, registered in England and Wales, company number 16831028.
Registered office: Fieldfare, Middleton Road, Yoxford, IP17 3LG, United Kingdom.
Email: eloise@eloisecomporta.com
Telephone: +44 (0)7595 278407