Login

Country

Join us

We would love to keep in touch and share with you new collections, news and be able to invite you to events in Comporta from time to time.

Terms of service

Terms & Conditions

These Terms and Conditions, the Order Confirmation, and the Invoice constitute the Contract for the purchase of Eloise Comporta Jewellery and/or Eloise Comporta Accessories sold on our Website (“Goods”) between Eloise Comporta Limited (“we”/”us”) and you, the customer. Please read them carefully. The Contract cannot be varied unless we agree to modify it in writing or by email.

We may change these Terms and Conditions at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

1. Placing your Order
You may place an Order on our Website by choosing the selected Goods for the indicated prices. The desired Goods will be added to your shopping bag. You can review your shopping bag at any point by clicking the basket icon button. To delete the selected Goods from your shopping bag, click on the cross icon button next to the Goods. Proceed to checkout to finalise your purchase and follow the instructions.
Once your order is confirmed, you will receive an order confirmation by email. An invoice will be sent with the delivery. If, for any reason, we cannot accept your Order, we will contact you by email or telephone.
We reserve the right not to accept your Order in the event, for example, that we are unable to obtain authorisation for payment, that the selected Good is out of stock, does not satisfy our quality control standards, is withdrawn, or that you do not meet the eligibility criteria set out below.
The purchase of Goods through our Website is strictly limited to parties who can lawfully enter into and form contracts on our Website in accordance with English law. In order to place an Order, you will be requested to provide your personal details. You shall provide your full name, phone number, email address and other requested information. Furthermore, when ordering Goods, you shall provide payment details and you represent and warrant that the payment details are both valid and correct. You must confirm that you are the person referred to in the billing information provided.

2. Prices and Payment
Prices of the Goods shown on our Website are displayed by default in your local currency as per your IP address with the possibility to switch to a different currency by using the drop-down menu located on each product page.

Prices shown on the website are in GBP and are inclusive of VAT at the applicable rate. EUR and US Dollar prices are also shown, however pricing will be done in GBP when purchased. In case of a purchase in an EU country, the exchange rate of you payment provider will be leading and the prices on the Wearable Works of Art site will be an indication.All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

All items are sent Devliery Duties Paid ( DDP) which means that If your delivery address is located within the UK, prices will be inclusive of UK VAT and if your delivery address is located outside of the UK, prices will include all local duties and any taxes, so the final price seen on the website is the price that you will pay.

Payment shall be made in full, as shown on our Website, in the currency you would have selected on the product page. You shall pay for the Goods by the methods of payment as may be displayed on our Website. We accept American Express, Mastercard, Visa and Apple Pay.The transactions on this website are processed using either Stripe or PayPal, all secure online payment gateways. Alternative payment methods, such as bank transfer, can be arranged on request. Eloise Comporta will honor a free shipping serivce on all pieces. We use DHL as our courier of choice and use their express service when available for your delivery location. Majority of orders are Made-To-Order pieces which take 3 weeks to produce. Once manufacturing is completed, order are shipped within 2 to 4 of you receiving an email from Eloise Comporta with tracking number. Orders usually take between 1 to 5 days to reach your delivery address depending on location.

Please contact our eloise@eloisecomporta.com should you need any assistance.
Your card will be charged when we issue the Order Confirmation. Your order will be processed once your credit card issuer has authorised the use of your credit card for payment of the ordered Goods. If we do not receive such authorisation, we shall notify you. We will not supply and ship your Goods until payment has been settled in full.

3. Website Security
To help ensure your online shopping experience is safe, we use Secure Socket Layer (SSL) technology. This ensures any data you send us is encrypted and protected. When SSL is enabled, you will see a padlock on the top of your browser window. The URL will begin with “https” when you are in secure mode.
To ensure your data is kept private whilst being sent to us, EloiseComporta.com is registered with DigiCert, a digital security certificate supplier.

4. Delivery
We shall deliver the Goods to the billing address specified by you on your Order. For security reasons, we can only deliver to the billing address of the payment card.
Any times specified by us on the Website or on the Invoice are approximate only, but we will exercise reasonable endeavours to comply with our estimated delivery times.

Delivery of the Goods such as jewellery are Made To Order. Once production is completed (usually 3 weeks) we shall then contact you with tracking details. Delivery within the UK should take place within 2-4 days from shipping date, Shipments to Europe between 2-7 days and  7-10 days for elsewhere. . All subject to stock availability and delivery schedules. To check on the status of an order, email eloise@eloisecomporta.com or call +44 (0)7595278407.
...